Frequently Asked Questions About Our IT Support

Managed Services FAQ

  • Managed IT services, provided by Managed Services Providers (MSPs), are essential for protecting businesses from cyber threats. These services usually feature round-the-clock monitoring and threat prevention, off-hours security updates and patching, and thorough security reports.

  • The primary advantages of managed IT services are enhanced peace of mind and reduced technology expenses. You gain peace of mind knowing that your data is protected from approximately 99% of cyber threats (as absolute security is unattainable) and that IT support is available whenever needed.

  • Pricing for managed IT services can vary significantly depending on the specific services offered and the unique needs of your business. To get a tailored quote based on your requirements, click here to request a free consultation.

Data Recovery FAQ

  • Data recovery is the process of retrieving lost, corrupted, damaged, or accidentally deleted data from storage devices such as hard drives, solid-state drives (SSDs), USB drives, or other external media. This can happen due to hardware failure, software issues, malware attacks, or accidental deletion. Specialized tools and techniques are often used to recover data, including personal files and business-critical information. Data recovery services aim to restore the data to its original state or at least salvage as much as possible, depending on the severity of the damage.

  • The length of the data recovery process depends on the severity of the issue, but we typically require 1-3 business days to recover data from a failed hard drive or solid-state drive, and up to 7-10 business days for more complex cases.

  • At M2 Technology, our engineering staff strives to offer a 'White Glove' IT service based on the comfort and capabilities of our users. Depending on the solutions our staff comes up with, we can make a remote solution work in specialized cases.

  • This will fall into the plan decided with our Engineering Team, depending on what is decided based on location and proximity to our team in Green Bay, Wisconsin. If you are close enough, we will locally deliver drives with the data on them. For remote situations, we have provided encrypted downloads of recovered data. In certain other cases, we have shipped hardware to be installed by the end user with the guidance of our team.

  • At M2 Technology, we audit each job accordingly and price based on the amount of labor for our engineering staff and the hardware cost.

Software FAQ

  • Our procurement services cover a wide range of IT products, including hardware, software, networking equipment, and cloud services, and we use our expertise and industry knowledge to identify the most suitable products for each client's specific needs and budget. This includes procuring desktops and laptops, servers, storage, and networking equipment, as well as cybersecurity solutions, data storage systems, and productivity software. We take a consultative approach, conducting thorough needs assessments and vendor evaluations to ensure that we're recommending the best products for each client's unique requirements.

  • After our engineering team has audited the environment and determined the best possible solution for your issues, we assist with deployment to completion.

  • Absolutely! Our engineering team at M2 Technology is familiar with supporting a wide range of products that we would determine on a per-situation basis. Once a 'pain point' is identified, our team will assist with auditing, resolving, and providing documentation for future reference of problems.

  • Our evaluation process involves a thorough review of your IT infrastructure, applications, and processes, followed by a detailed analysis of your business goals and objectives to identify areas for improvement and recommend strategic upgrades. Our staff will determine a short-term solution and a long-term deployment plan for chosen upgrades.

Cybersecurity FAQ

  • At M2 Technology, we strive to implement a standard software suite per endpoint that encompasses Antivirus, Automated Patching, and Multi-Factor Authentication. In conjunction, we also deploy account and network monitoring services. Once we have audited and worked with our clients on their specialized solutions, we will notify our point of contact of suspicious activities and remediate them accordingly.

  • Of course! This is part of the solution plan that our engineering staff will specially design for your business, planning for short-term and long-term growth.

  • By planning for future growth in our long-term plans, we anticipate workload and employee growth, plan for the situations, and establish a loose timeline specialized for each business case.

  • Our team, on average, has under one hour for response times and typically offers rapid onsite visits as needed and planned individually in the service level agreement.

  • Through rapid communication, automated monitoring and reporting, and individual auditing of suspicious activity, our team often sees your problems before they are apparent.


  • We provide regular security reporting and communication, including real-time monitoring, daily summaries, monthly compliance reports, and proactive updates via email, phone, and in-person meetings, to keep you informed about the security of your systems and ensure regulatory compliance.